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NBN complaints surge 204%

April 17, 2018 — Tony Ibrahim

Landline, mobile and internet complaints to the TIO all climbed.

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ACCC reveals results of NBN testing

March 29, 2018 — Tony Ibrahim

And they're 'better than expected'.

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More than 11,000 NBN customers to be compensated

March 20, 2018 — Tony Ibrahim

iiNet and Internode concede they likely misled their users.

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Broadband performance measuring program FAQ

Feb. 27, 2018 — CHOICE staff

CHOICE and eMetric have set up a broadband measuring program - here are the frequently asked questions.

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Measuring broadband provider performance

Feb. 26, 2018 — CHOICE staff

How we get the numbers in the CHOICE Broadband Performance Measuring Program.

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New rules on data breaches take effect

Feb. 22, 2018 — Tony Ibrahim

Businesses will face hefty fines for keeping breaches under wraps.

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Bill splitting apps

Dec. 22, 2017 — Ros Page

Scrap the cash and pay your share of the bill with an app.

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The NBN gets a standard for its quality and complaints handling

Dec. 21, 2017 — Tony Ibrahim

Increased consumer protections could help customers get what they're paying for.

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TPG will refund customers over slow NBN speeds

Dec. 20, 2017 — Tony Ibrahim

Nearly 8000 customers will be eligible for refunds or have their contract cancellation fees waved.

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ACCC says Optus misled 20,000 NBN customers

Dec. 18, 2017 — Tony Ibrahim

The telco is being taken to Federal Court over a range of 'misleading' practices.

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Better web searching

Dec. 12, 2017 — Peter Wells

We show you some Google search tips and tricks to help you find anything on the web faster.

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Optus likely misled 8700 NBN customers

Dec. 11, 2017 — Tony Ibrahim

More than 20% of its 100/40Mbps users weren't getting speeds half as fast.

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'Put the money back so I can pay my landlord': customers to Telstra's Belong

Dec. 1, 2017 — Tony Ibrahim

A suspected glitch has overcharged customers, prompting them to swarm the internet provider's Facebook page.

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Finder fined by ACCC for "misleading consumers"

Nov. 22, 2017 — Tony Ibrahim

Compares "substantially less" health insurance products than advertised.

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Uber covers up hack affecting 57m users

Nov. 22, 2017 — Tony Ibrahim

Pays the hackers a six-figure ransom.

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