The Balance · Consumer news from Choice

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Bank fees still worth billions

June 25, 2018 — Andy Kollmorgen

Despite a focus on unfair fees in recent years, some banks continue to gouge customers.

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How effective are bank 'customer advocates'?

June 4, 2018 — Alice Richard

Toothless tigers or champions for fairness – we investigate.

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How to lodge a bank dispute

May 16, 2018 — Andy Kollmorgen

Should you be seeking compensation for misconduct?

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Banks take 5 years to refund fraud victims

April 23, 2018 — Tony Ibrahim

Taking advantage of customers is big business for the banks

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Shockers from the banking royal commission

March 28, 2018 — Andy Kollmorgen

The lengths banks will go to in the pursuit of loot.

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ANZ halts sales of car loans ahead of royal commission hearings

March 16, 2018 — Tony Ibrahim

Explicit details on loan fraud are expected to be revealed during the hearings.

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New authority to handle financial disputes

Feb. 16, 2018 — Tony Ibrahim

Three out-of-date regulators will be replaced by a new dispute handling body launching in November.

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Bad home loans first on royal commission agenda

Feb. 13, 2018 — Tony Ibrahim

Most public complaints deal with misconduct.

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Banks are exploiting loyal customers, report reveals

Feb. 7, 2018 — Tony Ibrahim

A federal government report describes the banking sector as institutionally anti-competitive.

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Bank's 'significant failures' revealed in royal commission filing

Jan. 30, 2018 — Tony Ibrahim

Australia's big four banks have each catalogued 10 years of misconduct.

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Loan fraud lands ANZ in trouble

Jan. 22, 2018 — Tony Ibrahim

Approximately $10m will be paid by the bank for fraudulent car loans.

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Victims will get a say in banking royal commission

Jan. 16, 2018 — Tony Ibrahim

$75m royal commission will take submissions from individuals.

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VW's financing arm slapped with a $200k fine for 20 infringement notices

Dec. 1, 2017 — Tony Ibrahim

ASIC has penalised the company over shady advertisements.

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Royal Commission announced, will probe big four banks

Nov. 30, 2017 — Tony Ibrahim

$75m probe announced as the banks publicly volunteer for an inquiry

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New credit check system will hurt the poor, consumer groups warn

Nov. 3, 2017 — Tony Ibrahim

The government's plan to document every late repayment has been met with criticism from banks and consumer groups alike

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