The Balance · Consumer news from Choice

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Flight Centre penalised $12.5 million for price fixing

April 5, 2018 — Tony Ibrahim

The company denied passengers lower fares in a bid to maintain its profit margins.

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Airline complaints highlight need for an ombudsman

Feb. 12, 2018 — Tony Ibrahim

Follows scathing industry report from the ACCC.

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Your rights if your school holiday flights are grounded

Nov. 27, 2017 — Jodi Bird

What are your flight rights and will travel insurance cover you if you've been stranded by a natural disaster in Bali?

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Lost airport treasures to be auctioned this week for charity

Oct. 10, 2017 — Tony Ibrahim

Sydney Airport has partnered with Pickles Auctions once again to sell everything destined for the lost and found.

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Your rights if your school holiday flights are grounded

Sept. 25, 2017 — Jodi Bird

What are your flight rights and will travel insurance cover you if you've been stranded by natural disaster in Bali?

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Virgin Group airlines receive the most complaints

June 27, 2017 — Tony Ibrahim

TigerAir has topped the list for the fifth year running.

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Phone batteries a fire hazard on flights

June 20, 2017 — Tony Ibrahim

Fires caused by smartphones have led to plane seats being redesigned.

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Dozens removed from overloaded Qantas flight

June 13, 2017 — Tony Ibrahim

Passengers were reportedly called out and asked to disembark.

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Jetstar lands last place in international airline survey

April 28, 2017 — Tony Ibrahim

Australia's top airline earns only three stars.

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Jetstar lands dead last in international airline survey

April 27, 2017 — Tony Ibrahim

Australia's top airline earns only 3-stars

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Court fines Jetstar, Virgin $750k for 'drip pricing'

March 8, 2017 — Tony Ibrahim

The sneaky addition of charges was found to be 'misleading'.

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Tigerair cancels Bali flights again with little notice

Feb. 3, 2017 — Tony Ibrahim

Unsure when normal flight timetable will resume, says the company.

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Tigerair commits to refunds for Bali cancellations

Jan. 12, 2017 — Andy Kollmorgen

Travel insurance may also come into play.

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CHOICE lodges airline super complaint with the ACCC

Dec. 5, 2016 — Andy Kollmorgen

Are we being fairly compensated for shoddy service?

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Airlines dodge credit card surcharge ban

Nov. 7, 2016 — Andy Kollmorgen

Foreign carriers still gouging customers on fees.

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